Terms and Conditions

Product

On our website, you will be able to shop most of the products sold in our stores. We work towards guaranteeing the availability of products in-store and on our website. 

In any case, where a product is no longer available after an order is placed through the website, we will contact you and inform you of alternative options available (i.e. we might offer a close substitute). Note, this might cause a delay in delivery. 

Delivery 

Orders placed before 5 pm (excluding Sundays) will be processed on the same day, and in most cases will be out for delivery by the next working day. 

Allow 2-5 working days to receive your order. We will always aim to have your items sent out for delivery as soon as possible, however, where there are any substantial delays, we will endeavour to contact you with the necessary information and new delivery date. 

Please note that if there are any mistakes in the delivery address provided, this can cause significant delays in fulfilling your order. Therefore we advise that in the delivery details field where stated, you give as much information as possible. In any case where you have made an error and completed the order, please contact us immediately with the correct information.

Orders for Collections

This option is only available in some locations. Please allow a minimum of 6 hours after the order is confirmed to pick up your items. You will be contacted when your order is ready for collection. If you are unable to collect the items, please contact us, and we will convert your order to delivery, but please note this will incur an additional delivery charge. 

Prices 

All our prices are inclusive of the government-mandated VAT. 

Returns 

At this time, we will not be accepting returns. If there are any issues with your order, please inform us immediately through our ‘Contact Us’ page on the website, or you can send an email to [email protected]. Be sure to provide us with as much detail as possible, and we will look to resolve all issues to the best of our ability.

Complaints and Cancellations 

Once an order is confirmed as sent out for delivery, you will be unable to cancel r make changes. If you encounter any issues while shopping with us, please contact us with details of the problem and where possible, we will look into finding a solution.   

Promotions and Promo Code

From time to time, we will offer discounts on some of our products. These will be for a limited time; please note that the terms and conditions that apply to these might be different and specific to the promotion advertised. Do enquire if you are unclear about the validity of a promotion or when and where a discount is applicable.